Terms & Conditions


Fastek Head Office is located at:
42 Scott Street West
St. Catharines
Ontario, Canada
L2R 1C9

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Canada. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We employ the use of cookies. By using Fastek’s website you consent to the use of cookies in accordance with Fastek’s privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.
Content License Terms
Unless otherwise stated, Fastek and/or its licensors own the intellectual property rights for all material on Fastek. All intellectual property rights are reserved. You may view and/or print pages from https://fastek.ca for your own personal use subject to restrictions set in these terms and conditions. You must not:
  1. Republish material from https://fastek.ca
  2. Sell, rent or sub-license material from https://fastek.ca
  3. Reproduce, duplicate or copy material from https://fastek.ca
  4. Redistribute content from Fastek (unless content is specifically made for redistribution).
Hyperlinking to Our Content
1. The following organizations may link to our website without prior written approval:
  1. Government agencies;
  2. Search engines;
  3. News organizations;
  4. Online directory distributors when they list us in the directory may link to our website in the same manner as they hyperlink to the websites of other listed businesses; and
  5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.
2. These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

3. We may consider and approve in our sole discretion other link requests from the following types of organizations:
  1. commonly-known consumer and/or business information sources such as Chambers of Commerce;
  2. dot.com community sites;
  3. associations or other groups representing charities, including charity giving sites,
  4. online directory distributors;
  5. internet portals;
  6. accounting, law, and consulting firms whose primary clients are businesses; and
  7. educational institutions and trade associations.
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Fastek; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our website as follows:
  1. By use of our corporate name; or
  2. By use of the uniform resource locator (web address) being linked to; or
  3. By use of any other description of our website or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Fastek’s logo or other artwork will be allowed for linking absent a trademark license agreement.

We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Without prior approval and express written permission, you may not create frames around our web pages or use other techniques that alter in any way the visual presentation or appearance of our website.
Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions.
Removal of Links from Our Website
If you find any link on our website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date or publicly available.

Data may be removed or changed from time-to-time without notice.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Online Pricing Discrepancies
In the event of a pricing discrepancy between the website and the counter, the counter price will always be considered accurate. Prices may change without warning in store and not be reflected on the website. We reserve the right to change our prices at any time without warning, and wish to remind our customers that pricing errors do happen – we appreciate your understanding and patience.
Please note that products may not always be exactly as depicted. Fastek cannot be held responsible for outdated, incorrect, or inaccurate photography supplied by manufacturers or sales representatives.
Manually Calculated Shipping
Fastek offers free shipping across Canada for most orders over $250 before taxes. While we automatically calculated shipping rates, in some cases we will be required to charge a manually calculated shipping fee. We reserve the right to refund and cancel any order at any time if necessary. We apologize for any inconvenience this may cause.
Local Pickup
If you are ordering for local pick-up, please make sure to mention which branch you would like to visit. You will receive an email when your purchase is ready for pick-up – please do not attempt to pick up your order until you receive that email.
Online Shopping Fulfillment Terms
Fastek makes no guarantees that any particular product will be in stock in any location or warehouse at any given time. As a result, some products may take several days (or weeks) to arrive at our facilities before being available. If you place an order for local pickup, you will receive a notification when your order is ready; please wait for that notification before attempting to pick up your order. If your order is being shipped to you, please be advised that there may be some delays in shipping at this time. If you have concerns about how soon a product will be available to you, please call us toll-free at 1-800-570-2211 and speak to one of our friendly staff members.

Please note that we cannot guarantee shipping time estimates. At no point should a shipping time estimate be considered a guarantee.
Shipping and Delivery Terms
Our free shipping discount applies to domestic online orders only and is subject to change without notice. Your order must total at least $250 CAD before taxes at the time of shipping in order to qualify.

Any items that are considered oversized or heavy may need to be delivered via special freight carriers and may not be eligible for free shipping.

The free shipping discount may not be combined with any other offer or promotion except at our sole discretion, and does not apply to orders picked up in store. No equivalent discount will be applied to in-store or online orders that are not shipped.

If your order does not qualify for free shipping, the shipping charge will be based on the weight and measurements of the product(s) and the address to which it will be shipped.

Business to business shipping is often less expensive than shipping to a home address.

Fastek will not process any order without correct billing information and will not ship any order without a correct, confirmed shipping address. We reserve the right to cancel any order at any time without exception or penalty.

Delivery addresses cannot be changed once a purchase has been made. If you wish to change the delivery address after purchase, you must cancel your original order and process your order a second time. Please call the toll-free number to let us know there was an issue and we’ll help in any way we can.

Delivery and billing addresses may be required to match for transactions as per credit facilities terms. We reserve the right to cancel a transaction and refund the purchase amount for violating this or any other policy stipulated in these terms.

Most orders are shipped via courier. We do not ship to PO boxes. We reserve the right to change couriers if necessary. If a change needs to be made, you will be notified as there may be an adjustment in shipping cost.

Canada Post orders may not weigh more than 30kg.

Orders can be canceled at no charge to you until they are shipped.

Shipping fees are non-refundable.

Delivery times vary greatly and depend on a number of factors. During this time, we cannot guarantee any delivery dates and cannot be held responsible for any shipping delays.

Orders will be shipped via standard ground shipping unless otherwise specified.

Order processing can take up to 2 business days before being shipped out.

Orders may not be processed until the following business day; e.g. if you place an order on Friday, it may not be processed until the following Monday.

Your delivery may require a signature. If you are not home to receive your delivery, a notification card may be left with further instructions. Most deliveries will be attempted between 8am and 5pm Monday to Friday. Delivery times are up to the courier company and we cannot request any specific delivery time on your behalf.

We cannot guarantee all items in an order will be shipped together. In some cases, products may arrive separately due to size or other factors beyond our control.

If a package arrives open or the packaging is damaged, you have the right to ask the courier to return it at no extra charge. We ask that you contact us immediately so that we can send out a replacement shipment and/or look into the issue as soon as it occurs.

Be sure to report any item defects or damages to Fastek by telephone or email within 24 hours of attempted delivery.

Once you have accepted a delivery, any damage that has happened during shipping becomes your sole responsibility. You may choose to dispute this with the courier but Fastek cannot be held responsible for damages that occur once a product leaves our warehouse, and will not accept responsibility for any items accepted by the customer despite damages.

We are not responsible for delivery errors due to incorrect shipping information including, but not limited to: incorrect information provided by the customer; or mishandling by the courier. However, we will make every effort to help locate lost shipments on your behalf.
We at Fastek have always believed first and foremost in customer satisfaction – if something is wrong with your order, let us know and we’ll try to make it right.

In the event that this is not possible, contact us for an RMA (return merchandise authorization) number. Include a copy of your RMA in all packages being returned – if an RMA is not present, your shipment will not be accepted.

All returns will be credited back to the same payment method used at time of purchase, less shipping costs.

All original packaging must be included. For this reason, we recommend you keep all packaging and packing material for a minimum of two weeks.

No freight collect or COD items will be accepted.

Any items purchased in store must be returned with a receipt in a store within 30 days of purchase.

Fastek will accept the return of any product determined to be defective due to errors in manufacturing or workmanship within 30 days from the date of purchase. After 30 days, you may be directed to contact the manufacturer.

Merchandise ineligible for return, refund, or exchange includes all special order, liquidation, clearance, or other final sale items; cracked, altered, damaged, scratched, dented, and dirty items; certain items that are opened, such as packaged accessories, and gas powered tools; as well as coupons, gift cards, and store credit, among others.

If you wish to return a non-defective item, you may be responsible for all incurred shipping costs, and a 15% restocking fee may also apply. Additional fees may apply in the event of missing parts or accessories, instructions, warranty information, and/or packing material.

We reserve the right to request valid identification prior to accepting any returns, and may limit or refuse a return at any time, for any reason, without explanation.

Some products cannot be returned via courier due to safety regulations, such as products that use flammable liquids. These products must be returned in person at your nearest Fastek store.

An online return may take up to 3 days to inspect and clear for refund. We appreciate your patience.
Errors and Misprints
While Fastek strives to provide accurate information, unintentional errors may occur. We reserve the right to correct any omissions, mistakes, or inaccuracies relating to price, product information, and availability without restriction, at any time, without notice. We also reserve the right to cancel or refuse any order or purchase in full or in part, for any reason, at any time, without notice or explanation.

If a product available for purchase on our website is not as depicted when received, please return it to us promptly and unused for a full refund. Please refer to our disclaimer regarding product photography for more information.

All prices are subject to change without notice at any time.

Products are not guaranteed to be in stock at any given store at any time, and substitutions may occur when necessary, with prior notification.
Warranty information is available on the corresponding manufacturer’s website or by email.

All warranties are provided in good faith, in relation to a specific product, whether expressed or implied, with respect to proper use of that product. Warranties do not cover misused, abused, altered, or modified products, or normal wear and tear. Please refer to the manufacturer’s warranty for more information.

If we determine a product to be defective in materials or workmanship, Fastek may replace or repair that product, at our discretion, at no charge to the customer. We do reserve the right to withhold replacement or repair until we’ve had a chance to inspect the product to our satisfaction.
We accept no liability and cannot be held responsible for any injuries, damages, or death arising from the use of any product purchased from Fastek, whether accidental or otherwise.
We do our very best to avoid backorders, but they sometimes occur. If your order contains an item that is backordered, we will get in touch and advise you of the anticipated delivery date. You may, of course, cancel any backordered item at any time, before that item is shipped. You may also request that we hold your order until all items are available for shipping so that the order may be shipped at the same time. However, this does not guarantee that all parts of the order will arrive at the same time.

Freight charges will still apply to any backordered items considered heavy (such as individual items that weigh 30kg or more).
Fastek Inc is required to charge the appropriate Federal and Provincial sales tax as dictated by law. If you have a Status Card that allows you to claim an exemption from sales tax, please get in touch so we can accommodate you at the time of your purchase.
Fastek COVID-19 Policies
At Fastek, the health and safety of our customers and staff is our highest priority. We are making every effort during this difficult time to maintain the quality of service you’ve come to expect from us, while also adhering to all government regulations and guidelines.

Customers entering the showroom may be required to wear a mask or face covering. Your face covering should cover both your nose and mouth.

We’re asking that customers follow government mandated safety protocol, including sanitizing hands, keeping a minimum 6′ distance from staff and other customers, and remaining at home if you’ve developed a cough or other cold symptoms. We are also offering curbside service to those who prefer to order ahead.

Our repair shop is currently open and available to help you with any repairs or issues you may have. We have no estimate of the time a repair will take at this time.

As you are probably aware, shipping times are currently difficult to estimate, and we can make no guarantees regarding how soon a product will reach its destination. We will do our best to get your order out to you as quickly as possible, and we appreciate your patience at this time.

We are doing our best to make your shopping experience with us as convenient for you as possible. If you have any questions, suggestions, or concerns, please let us know.

Thank you.
RMA Requests

This page was last updated in March 2023.

Celebrating 30 Years!